Welcome to Olivia Spaces. This Shipping Policy outlines how we process, handle, and deliver orders placed on our website. By making a purchase, you agree to the terms described below.

1. Global Shipping
Olivia Spaces operates worldwide, offering delivery of Bathroom Accessories, Living Room Accessories, and Outdoor Accessories to various regions. We strive to ensure your order reaches you safely and on time.

2. Order Processing Time

  • Orders are processed within 2 to 5 business days after being placed.

  • You will receive an order confirmation email once your order has been successfully processed.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

3. Shipping Method and Delivery Time

  • We deliver orders through reliable courier and logistics partners.

  • Estimated delivery time varies depending on your location, typically between 7 to 21 business days after dispatch.

  • Delivery times may vary due to customs clearance, local postal delays, or unforeseen circumstances beyond our control.

4. Cash on Delivery (COD)

  • Olivia Spaces offers Cash on Delivery (COD) as the only payment method.

  • Customers are required to pay the total amount at the time of delivery.

  • Please ensure someone is available at the delivery address to receive and pay for the order.

5. Shipping Charges

  • Shipping costs, if applicable, will be displayed at checkout before finalizing your order.

  • Certain promotional offers may include free shipping, which will be clearly stated on the website.

6. Order Tracking

  • Once your order has been shipped, you may receive tracking details via email or SMS (depending on your location and carrier availability).

  • Tracking information may take up to 48 hours to update after shipment.

7. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping information.

  • If an incorrect or incomplete address is provided, delivery may be delayed or canceled.

  • In cases of failed delivery due to incorrect address or unavailability of the recipient, re-delivery charges may apply.

8. Customs, Duties, and Taxes

  • International orders may be subject to customs duties or import taxes depending on the destination country’s regulations.

  • Any applicable fees are the responsibility of the customer.

9. Delayed or Lost Shipments
While we take utmost care to ensure timely delivery, unforeseen delays can occur. If your order is delayed or lost in transit, please contact us at [email protected], and we will assist you in tracking or resolving the issue.

10. Damaged Packages
If you receive a damaged or tampered package, please do not accept the delivery and contact us immediately at [email protected]. We will arrange for a replacement or resolution as per our Returns & Refund Policy.

11. Contact Us
For any questions or concerns regarding shipping, please contact our support team:
Email: [email protected]